Error 27000, Error 1304, Error 1606

Cause:

This problem occurs because members of the Administrators group do not have the required permissions for the "Documents and Settings\All Users\Shared Documents" folder on an NTFS drive. Members of the Administrators group must have both the Read permission and the Write permission for this folder to install Windows Media Player 11.

Solution:

SYMPTOMS

When you try to install Microsoft Windows Media Player 11, you may receive one of the following error messages:

Error message 1

Error 27000. Windows Media Player cannot complete this installation. No changes were made to your computer. To install Windows Media Player at a later time, run the wizard again.

Error message 2

Error 1304. Error writing to file C:\documents and settings\all users\documents\my music\.wpl. Verify that you have access to that directory.

Error message 3

Error 1606.Could not access network location INSTALLDIR

To resolve this problem, give the Administrators group the Write permission for the 'Documents and Settings\All Users\Shared Documents' folder. To do this, follow these steps:

1.

Start the computer by using an administrator account.

2.

Click Start, click Run, type cmd , and then click OK to open a Command Prompt window.

3.

At the command prompt, type the following commands in this order. Press ENTER after each command. When you are prompted to confirm each change, press Y.

cacls.exe '%ALLUSERSPROFILE%\Documents' /G BUILTIN\Administrators:F

1.

Clear : Is the purpose, scope, and intended audience(s) clear and unambiguous? Are all important details clear and as precise as necessary? You cannot verify the technical accuracy of content that is unclear or that is lacking required precision. Ask the Content Business Manager (CBM), the writer, or the author to elaborate or to provide concrete, specific examples if needed. Yes

2.

Accurate : Can the content be used by the intended audience to achieve the stated goal? Are all the details correct? Test the product(s) in different scenarios by using your issue-specific checklist. Check all technical details for accuracy. Yes

3.

Sound : Is the method or the recommendation technically sound? If the content exposes the customer to avoidable security issues, ignores Microsoft or industry best practices, or puts the customer in an untested, unsupported, or suboptimal configuration, work with the author and the CBM to develop a more appropriate method or recommendation. Yes

4.

Valid : Does the content address a real issue? Is it undocumented? Yes

5.

Complete : Are all the important details included to cover the subject? Are all the affected products and technologies identified? Are any prerequisites or requirements to successfully use the content specified? Are examples provided if needed? Is the verbatim error message (or important parts, if long) included? Is the correct bug information noted? Are needed references cited? Yes

6.

Concise : Is the content free of extraneous information that does not support the purpose, scope, or intended audience? If not, ask the author or the writer to remove unnecessary words, phrases, clauses, sentences, or paragraphs. Do not remove any appropriate details or information that would adversely affect the clarity of the content. Yes

7.

Organized : Is the content structured in a logical way? Are the steps or methods performed in the correct sequence? Are appropriate headings used to segment the content into logical sections? Are tables and unordered (bulleted) lists used if appropriate? Are all steps in numbered lists? Yes

8.

Relevant : Do all parts of the content support the purpose, scope, and intended audience(s)? Yes

cacls.exe '%ALLUSERSPROFILE%\Documents' /G System:F cacls.exe '%ALLUSERSPROFILE%\Documents' /G BUILTIN\Users:R

4.

Close the Command Prompt window, and then try to install Windows Media Player 11 again.

Details:

The information in this article applies to:

•

Microsoft Windows Media Player 11

Keywords: Error 27000 Error 1304 Error 1606 Applies To: Windows Media Player 10.x