Supporting Users and Troubleshooting a Microsoft Windows XP Operating System After you study your text books it is important to test your newly acquired knowledge and see just how well you have absorbed the material. Practice exams.... * Reinforces what you learnt - fill in the gaps of what you missed * Gets you used to answering questions to build confidence and familiarity Here are 10 Multiple choice exams questions for you to practice on: ______________________________ Question 1# - A user changes the mouse scheme on his system. After changing it, he finds that his mouse no longer works and he asks you for help. How can he restore his system? A. Use system restore to revert to a time prior to the changes made to the mouse B. Implement the Automated system restore C. Roll back the driver D. Unplug the mouse and plug it back in. Then enter the device manager and set the default scheme _____________________ Question 2# - You are the Desktop Support Technician for a remote office in your company. The IT department at the main office sends you a new security template to apply to the users and computers in your office. You want to identify what the changes are so you gauge the impact, if any, on the users. What can you use? A. In the Security Configuration and Analysis snap-in, use the Analyze function B. In the Security Configuration and Analysis snap-in, use the Compare function C. Use the Local Security Policy to compare the settings D. In the Local Security Policy administrative tool, use the Analyze function _____________________ Question 3# - A user is running Windows XP Home Edition on her home computer. She has read about Automated System Recovery (ASR) and wants to implement this feature on her home computer. What do you tell her? A. Automated System Recovery is not available on Windows XP Home Edition B. ASR can be turned on in Windows XP Home Edition by modifying the Control Panel System applet C. Automated System Recovery is automatically running. system restore points are automatically created daily and at key points such as when a key application or driver is installed D. In order to make ASR restore available, she needs to create an ASR backup. _____________________ Question 4# - As the Desktop Support Technician for your company, you complete the upgrade of several computers to Windows XP Professional. One computer was previously running Windows Millennium Edition and the user complains that a vital program is no longer functioning. They need their installation reverted back to ME so that they can run this program. What do you do? A. Use Control Panel, Add/Remove Programs to revert to Windows ME B. Reinstall Windows ME on the system and reinstall the vital application C. Use Automated System Recovery to revert to Windows ME D. Use Roll Back to revert to the Windows ME installation _____________________ Question 5# - You work 4 days a week at the office and on Friday's you work from home. You decide to configure Remote Desktop on your work computer so that if needed, you can access it from home on Fridays. You successfully create VPN with your company network are able to access other resources, however you are unsuccessful in creating a Remote Desktop Connection. Why? A. You need to enable ICS on your home computer B. You need to disable ICF on your home computer C. You need to ask the network administrator to open port 80 in the firewall D. You need to ask the network administrator to open port 3389 in the firewall _____________________ Question 6# - What is the difference between Remote Assistance and Remote Desktop? A. Remote Assistance allows you to connect to your work computer from home, and have access to all of your applications, files, and network resources, as though you were sitting in front of your computer at work. Remote Desktop allows a helper to see your computer screen and communicate to your through a chat box. B. Remote Desktop allows you to have access to a Windows session that is running on your computer, when you are at another computer. Remote Assistance allows a helper, for example, a friend, to use an Internet connection to access your computer to provide assistance C. Remote Assistance allows you to have access to a Windows session that is running on your computer, when you are at another computer. Remote Desktop allows a helper, for example, a friend, to use an Internet connection to access your computer to provide assistance. D. Remote Desktop uses TCP port 3389, but Remote Assistance uses TCP port 443 _____________________ Question 7# - A user purchases a new sound card for his system. After installing it and using the enclosed CD to install the drivers on his Windows XP Professional system, he is prompted to reboot. Prior to reaching the logon screen, his system displays a Stop Error. What should he attempt first? A. Last Known Good B. In-place upgrade (repair C. Restore Point D. Automated system restore. _____________________ Question 8# - You are a desktop support technician for your company. Users have Windows XP Professional installed on their systems. A user calls asking for assistance with configuring a computer application. You realize that you can assist her with the problem using Remote Assistance. How can a Remote Assistance session be started? (Choose all that apply) A. The user sends a Remote Assistance request via ICS B. The user sends a Remote Assistance request via email C. The user sends a Remote Assistance request via Windows Messenger. D. You, as the expert, create the connection _____________________ Question 9# - A user uses his Windows XP Professional mobile computer to work at the office and while on the road. While in the office he connects to the network using the NIC card installed in his system. While on the road, he swaps out the NIC card with a modem. When he does this, he needs to reconfigure the hardware and it always takes him a long time. What can he do to make this an easier process? A. Create a separate hardware profile named Road. In the road profile disable the drivers for the NIC and enable the drivers for the modem B. Create a separate hardware profile named Road. In the road profile delete the drivers for the NIC and enable the drivers for the modem C. Create a separate user profile and use this while on the road D. Create a roaming profile and select this when booting up _____________________ Question 10# - A user wants to increase the speed of data access on his Windows XP Professional system. He's purchased three additional physical disks and has installed them into his computer. What configuration will give him the best read performance with the most amount of usable space? A. Striped volume B. Spanned volume C. Extended volume D. RAID-5 volume _____________________ ANSWERS MCDST Certification Question 1# - Correct Answers: A MCDST Certification Question 2# - Correct Answers: A MCDST Certification Question 3# - Correct Answers: A MCDST Certification Question 4# - Correct Answers: A MCDST Certification Question 5# - Correct Answers: D MCDST Certification Question 6# - Correct Answers: B MCDST Certification Question 7# - Correct Answers: A MCDST Certification Question 8# - Correct Answers: B,C MCDST Certification Question 9# - Correct Answers: A MCDST Certification Question 10# - Correct Answers: A ___________________________________________